Genomed Messenger — Privacy Policy

1. Who we are

This Privacy Policy explains how GENOMED (GENOMED), TOO ("GenoMed", "we", "us") collects, uses and protects personal data in the Genomed Messenger mobile application (the "App") and on our website https://geno-med.kz (the "Website").

GenoMed, Kazakhstan is a subsidiary of Adoradum Genomics (Australia). We provide genetic research services, clinical laboratory testing and distribution of life science products in Kazakhstan and Central Asia.

• Legal name: GENOMED (GENOMED), TOO
• BIN: 210440008396
• Legal address: 69 Kashgarskaya Street, Almalinsky District, Almaty, 050022, Republic of Kazakhstan
• Office: 51 Zhandosov Street, 2nd floor, Almaty, 050043, Republic of Kazakhstan
• Contact email: it@geno-med.kz

Genomed Messenger is an internal corporate messenger for GenoMed employees and authorized partners. By using the App or submitting a request on the Website, you agree to the processing of your personal data as described in this Policy.

2. Information we collect

We collect only the data needed to run the App and respond to Website requests.

In the App:

• Account information: your name, work email address and/or phone number, job title or department, and profile photo (if you add one).
• Messages and content: text messages, files, images and other attachments you send or receive.
• Contacts within the company: the list of colleagues you can chat with. We do not access the contacts stored on your device.
• Device and technical data: device model, operating system version, App version, language settings and IP address.
• Push notification token: a technical identifier used to deliver notifications to your device.
• Diagnostic data: crash reports and error logs that help us fix problems.

On the Website:

• Request form data: the name, email address, phone number and message you enter in the "Submit your application" form.
• Technical data: IP address, browser type and cookies collected automatically by our website platform.

Medical and genetic data: the App is a communication tool and is not intended for sharing patient test results, genetic data or other health information. Clinical test results are provided to patients and doctors through separate channels under the medical confidentiality rules of the Republic of Kazakhstan.

The App does not collect your location or payment information, and does not track you across other companies' apps or websites.

3. How we use information

We use your data only to:

• create and manage your account and let you sign in to the App;
• deliver messages, files and notifications between users;
• respond to requests submitted through the Website form and contact you about our services;
• provide technical support;
• monitor App performance, fix bugs and improve stability;
• keep the App and Website secure and prevent unauthorized access or misuse;
• comply with the legislation of the Republic of Kazakhstan.

We do not use your data for advertising, and we do not sell it.

4. How we share information

We do not sell, rent or trade your personal data. We share it only in these cases:

• Service providers that help us run the App and Website: server hosting providers, the Tilda website platform (which hosts the Website and processes form submissions) [and crash reporting services, for example Firebase Crashlytics]. They process data only on our instructions and must keep it confidential.
• Apple Push Notification service, which receives the push token and notification content needed to deliver notifications to your device.
• Adoradum Genomics, our parent company, [only where needed for group management and IT support].
• Legal requirements: when disclosure is required by the law of the Republic of Kazakhstan or by a lawful request of a competent authority.

Messages in the App are visible only to the participants of the conversation and to authorized administrators of Genomed when required for security or legal reasons.

5. Data storage and retention

Your personal data is stored on servers located in the Republic of Kazakhstan, in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection".

We keep your data while your account is active. After your account is deleted or your employment ends, we delete or anonymize your data within [30] days, unless a longer period is required by law. Crash reports and technical logs are kept for no longer than [90] days.

Requests submitted through the Website form are kept for as long as needed to answer them and maintain our business relationship, but no longer than [3] years.

6. Data security

We protect your data with technical and organizational measures, including:

• encryption of all data in transit (HTTPS/TLS);
• access to servers and data limited to authorized staff only;
• regular security updates of our systems.

No method of transmission or storage is completely secure, but we work to protect your data and will notify you of any breach as required by law.

7. Your rights and account deletion

You have the right to:

• know what personal data we hold about you and get a copy of it;
• ask us to correct inaccurate data;
• withdraw your consent and ask us to delete your data;
• file a complaint with the competent authority of the Republic of Kazakhstan.

How to delete your account: open the App, go to Settings → Account → Delete account, or send a request to it@geno-med.kz from your work email. We will delete your account and personal data within [30] days, except data we must keep by law.

We respond to all requests within 30 days.

8. Children

The App is intended for Genomed employees and partners and is not designed for people under 18. We do not knowingly collect data from children.

9. Changes to this Policy

We may update this Policy from time to time. The current version is always available at https://geno-med.kz/privacy, with the date of the last update shown below. If the changes are significant, we will notify you in the App.

10. Contact us

If you have any questions about this Policy or your data, contact us:

• Email: it@geno-med.kz
• Phone: +7 777 217 3388
• Legal address: 69 Kashgarskaya Street, Almalinsky District, Almaty, 050022, Republic of Kazakhstan; office: 51 Zhandosov Street, 2nd floor, Almaty, 050043

Last updated: October 28, 2026